Support

Something not working, or an idea? Write to contact@calorel.ro. We usually answer within 1–2 working days.

How accurate are the calories?

They are estimates. Foods in our list have values from recipes and nutrition tables; from a photo it is mostly the portion that is estimated, and that is where differences can be. Check the foods and portions before saving and fix them with a tap, with − / + or in words (“no sour cream”, “two spoons of oil”).

How is the plate score given?

From 1 to 10, by how balanced the plate is: vegetables, protein, fat and portion size. The day score puts the meals' scores together and, if you set a goal, how close you are to it. Scores can be hidden from “About the score”.

The barcode is not found. What do I do?

Photograph the nutrition table on the packaging and the app reads it. Next time the product is found straight away, by you and by everyone else. Hold the code about a hand away from the phone, in good light.

Where are my meals? Do I need an account?

You do not need an account. Meals stay on your phone. If you uninstall the app, the log is lost.

How do I change the language or the units?

The app follows your phone's language (English or Romanian) and your region's units. Both can be changed in Settings: “Limbă / Language” and “Units”.

How do I delete my data?

Delete a meal from the log, or uninstall the app. We do not keep your photos on the server. Details in the privacy policy.

The app cannot use the camera.

On iPhone: Settings → Calorel → Camera. On Android: Settings → Apps → Calorel → Permissions → Camera.